Pipeline Alert: Capacity’s $92M AI Sales Trigger
Capacity just closed a $92M round. Fuel your pipeline with AI support & voice analytics pitch to close bigger deals, faster.
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🚀 Battle Card: Capacity
Quick trigger:
👤 Decision Maker in the News
- David Karandish, CEO 📧 david@capacity.com
💡 Why It Matters
- This Capacity sales trigger signals massive runway to scale AI-driven support and voice analytics capabilities. → Source
🎯 Core Pain Point
- Overloaded support teams struggling with ticket, email & call volume.
- Fragmented channel automation, lacking unified AI insights across web, SMS, voice & social.
💰 What to Pitch
- Primary: End-to-end AI support automation platform → deflect 70%+ tickets, cut response times in half
- Expansion: Voice AI & QA automation modules → boost CSAT, ensure compliance via speech analytics
🗺️ Quick Context
- HQ: University City, MO
- Employees: ≈ 150
- Rev: ≈ $25 M
- Website: capacity.com
🤼 Competitive Intel
Which other vendors you’ll probably face to win Capacity’s business.
- Zendesk — AI-powered helpdesk
- Unique edge: Seamless omnichannel support with Flow Builder
- Evaluated by VP Support for ease of deployment
- Freshworks — Customer support suite
- Unique edge: AI ticket triage + Freddy AI insights
- Evaluated by Director of Ops for ROI and time-to-value
- ServiceNow — Customer service management
- Unique edge: Enterprise workflows + CMDB integration
- Evaluated by CIO for ITSM alignment
- Genesys — Contact center AI
- Unique edge: Predictive routing + real-time analytics
- Evaluated by VP Ops for scalability in global centers
- Salesforce Service Cloud — CRM support automation
- Unique edge: Einstein AI & 360° customer view
- Evaluated by COO for ecosystem synergy
✅ Do-Now Checklist
Connect with David Karandish on LinkedIn or via email 📧
Reference this Capacity sales trigger in your first outreach
Tailor demo to highlight unified AI ticket deflection & voice QA
Schedule follow-ups in CRM (Day 3 & Day 10)
Next Step
Leverage this Capacity sales trigger to unlock new conversations and close deals faster.
🧠 Copy My Prompt for Personalized Cold Outreach
────────────────────────────
✏️ YOUR COMPANY
────────────────────────────
OUR_COMPANY = ❑<your company>❑
OFFER_BRIEF = ❑<1-line value>❑
PROOF_METRIC = ❑<metric>❑
CTA_STYLE = ❑quick_call❑
TONE = ❑friendly❑
────────────────────────────
📌 TARGET COMPANY
────────────────────────────
NAME = David Karandish
COMPANY = Capacity
DEPT = ≈ TBD
SIZE = ≈ 150
BOTTLENECK = overloaded support teams
EVENT = $92M Financing Round
DETAIL = $92M financing round
PAIN = fragmented channel automation lacking unified AI insights across web, SMS, voice & social
SRC = https://vcnewsdaily.com/capacity/venture-capital-funding/twzyjrlfxq
SIM_CO = Zendesk
WIN_METRIC = deflected 70%+ tickets, cut response times in half
NEXT_SIZE = ≈ 300
EMP_EST = ≈ 150
REV_EST = ≈ $25M
────────────────────────
TASK FOR CHATGPT
────────────────────────
Role: “NewsletterForLeads SDR-Assist”.
Validate any ≈ guesses via SRC.
EMAIL (keep breaks):
Subject: ≈ 150-person ≈ TBD
David Karandish—noticed your ≈ TBD team is ≈ 150.
That’s when overloaded support teams slows growth.
We helped Zendesk fix this with ❑<1-line value>❑.
Result: deflected 70%+ tickets, cut response times in half.
Quick call?
PS—next bottleneck hits ≈ 300.
DM ≤45 words, TONE:
Saw your post about $92M financing round — fragmented channel automation lacking unified AI insights across web, SMS, voice & social.
❑<1-line value>❑. ❑<metric>❑.
Quick chat?