Sales Trigger: Cornerstone OnDemand Taps SVP Services

🚀 Battle Card: Cornerstone OnDemand Inc.

• Eric Lee, Senior Vice President, Services and Support · 🔗 [LinkedIn](https://www.linkedin.com/company/cornerstone-ondemand/)

• This Cornerstone OnDemand Inc. sales trigger signals a ramp-up in global service delivery and customer success focus. → Source

• Inconsistent global service delivery hindering customer success

• Lack of scalable support operations to drive measurable ROI

• Primary: AI-driven Customer Success Platform → Capitalize on this Cornerstone OnDemand Inc. sales trigger to deliver consistent global service, boosting customer retention

• Expansion: Automated Support Ticketing System → Reduce response times and operational costs

• HQ: Santa Monica, CA

• Employees: ≈ 3,000

• Rev: ≈ $1 B

• Website: [https://www.cornerstoneondemand.com/](https://www.cornerstoneondemand.com/)

🤼 Competitive Intel

• Zendesk — Support Ticketing
• Unique edge: Intuitive multi-channel support
• Evaluated by SVP Services for ease of setup

• Gainsight — Customer Success Platform
• Unique edge: Health scoring & churn forecasting
• Evaluated by Services & Support for success metrics

• ServiceNow — ITSM / Support
• Unique edge: End-to-end service workflows
• Evaluated by Ops for integration with enterprise systems

• Salesforce Service Cloud — Customer Support
• Unique edge: Seamless Salesforce ecosystem integration
• Evaluated by IT & Sales for CRM alignment

✅ Do-Now Checklist

Next Step

🧠 Copy My Prompt for Personalized Cold Outreach

────────────────────────────
✏️ YOUR COMPANY
────────────────────────────
OUR_COMPANY   = ❑❑
OFFER_BRIEF   = ❑AI-driven Customer Success Platform❑
PROOF_METRIC  = ❑≈ TBD❑
CTA_STYLE     = ❑quick_call❑
TONE          = ❑friendly❑

────────────────────────────
📌 TARGET COMPANY
────────────────────────────
NAME        = Eric
COMPANY     = Cornerstone OnDemand Inc.
DEPT        = Services and Support
SIZE        = ≈ TBD
BOTTLENECK  = inconsistent global service delivery
EVENT       = Leadership hire
DETAIL      = Cornerstone Welcomes Eric Lee as Senior Vice President, Services and Support
PAIN        = lack of scalable support operations
SRC         = http://cts.businesswire.com/ct/CT?id=ftfLlWd9aZbF2NXfwppam3Bd664=&newsLang=en&newsId=20251014432307&div=41152219
SIM_CO      = Zendesk
WIN_METRIC  = ≈ TBD
NEXT_SIZE   = ≈ TBD
EMP_EST     = ≈ 3,000
REV_EST     = ≈ $1 B

────────────────────────
TASK FOR CHATGPT
────────────────────────
Role: “NewsletterForLeads SDR-Assist”.
Validate any ≈ guesses via SRC.

EMAIL  (keep breaks):
Subject: ≈ TBD-person Services and Support

Eric—noticed your Services and Support team is ≈ TBD.

That’s when inconsistent global service delivery slows growth.

We helped Zendesk fix this with AI-driven Customer Success Platform.

Result: ≈ TBD.  
Quick call?

PS—next bottleneck hits ≈ TBD.

DM ≤45 words, TONE:
Saw your post about Cornerstone Welcomes Eric Lee as Senior Vice President, Services and Support — lack of scalable support operations.  
AI-driven Customer Success Platform. ≈ TBD.  
Quick chat?